Privacy Policy

Introduction

AutoShine respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our car wash and detailing booking platform. By using AutoShine, you agree to the practices described in this policy.

Information We Collect

We collect the following information to provide and improve our services:

• Personal details: Your name, phone number, and email address when you create an account or make a booking.
• Location data: Your device location or manually entered address to match you with nearby service vendors.
• Booking history: Records of services you have booked, including dates, vendors, and vehicle details.
• Device tokens: Push notification tokens so we can send you booking confirmations and status updates.
• Payment information: Payment method details processed securely through our payment provider. We do not store full card numbers.

How We Use Your Information

• Match you with suitable car wash and detailing vendors in your area.
• Confirm and manage your bookings and send you status notifications.
• Send push notifications about your booking status, vendor updates, and relevant offers.
• Provide customer support and respond to your enquiries.
• Improve our platform, detect fraud, and ensure security.
• Comply with applicable legal obligations.

Data Sharing

• Service vendors: When you make a booking, relevant details (name, phone, address, service requirements) are shared with the assigned vendor so they can fulfil your booking.
• Payment processors: Payment details are passed to our secure payment processing partners.
• Legal requirements: We may disclose data if required by law or to protect the rights and safety of our users.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you request deletion of your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data.
• Portability: Request your data in a machine-readable format.
• Objection: Object to processing of your data in certain circumstances.

To exercise any of these rights, contact us at support@autoshine.app.

Contact

Questions about this Privacy Policy or how we handle your data:
Email: support@autoshine.app

We aim to respond to all privacy-related enquiries within 5 business days.